Disclaimer and privacy statement


Whilst we try to ensure that the information on the website is accurate, we can accept no responsibility for the accuracy of the website content. Users who rely on the information on the website do so at their own risk.

This website is made available for public viewing solely on the basis that The Donkey Sanctuary excludes to the extent lawfully permitted all liability whatsoever for any loss or damage arising out of use of this website, or reliance upon its contents.


We cannot guarantee the confidentiality of any messages transmitted between you and us via email, as these are potentially accessible by the public. We will not be liable to you or anyone else for any loss in connection with any email message sent by you to us or by us to you.

Personal information

We do not collect or store information of users of the website but log users' internet protocol addresses(1), which are automatically recognised by the webserver(2), and session information such as the duration of the visit and the type of browser(3) used. Such information is only used for system administration of the website and to compile statistics which we use to review use of the website. We use cookies(4) only to keep track of the contents of your shopping cart once you have selected an item in our online store.

Data protection

Any personal information submitted by you in connection with a specific service or product will only be used by us to provide you with the service or product you have requested or as described in the terms and conditions applicable to that service or product.

The Donkey Sanctuary and Donkey World Limited, will process your personal data for the purposes of achieving their charitable objectives and conducting fundraising activities.

It is our policy not to transfer data to any other organisation. If you would prefer that we cease to send you further information about any of the above companies please write to:

The Data Compliance Officer
The Donkey Sanctuary
EX10 0NU

Links to third party websites

This website may contain links to third party websites. Access to any other website linked to this website is at your own risk and The Donkey Sanctuary is not responsible for the accuracy, availability or reliability of any information, goods, data, opinions, advice or statements made available on these websites. As such, The Donkey Sanctuary is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third party website. The Donkey Sanctuary provides these links merely as a convenience and the inclusion of such links does not imply an endorsement or recommendation.

Use of Cookies

Cookies are used on The Donkey Sanctuary website where they are strictly necessary for the site functionality. You can turn off cookies by blocking them in your browser Privacy settings.

Analytical Cookies (optional)

We also employ analytical cookies in order to provide meaningful reports about our website visitors. These cookies allow us to recognise and count the number of visitors and see how visitors move around the website. This information helps us to improve the way our website works. However, these cookies do not collect personal data about you.

If you do not mind us gathering information about your movements on this site then please click on the cookies control acceptance agreement in the bottom left of your screen.

If you agree, all or some of the following cookies may be used for analytical purposes:

Google Analytics to monitor traffic levels, search queries and visits to this website.

Google Analytics stores IP address anonymously on its servers and neither Donkey World Limited or Google associate your IP address with any personally identifiable information.

Google Analytics to determine whether you are a return visitor to this site, and to track the pages that you visit during your session.

Google Analytics stores the type of referral used by the visitor to reach this site.

Other Cookies (optional)

Stored by Cookie Control when you agree to have cookies stored on your machine.

The (optional) cookies are only set after you have given consent to us to use the cookies.

This information and opt-in choice is provided to comply with the EU Cookie Law.


By using this website you acknowledge that you have read the terms of this Data Protection and Privacy Policy and that you consent to the collection of information from you and use of such information as described in this policy.


  1. An internet protocol address is a technical standard which allows data to be transmitted between two devices.
  2. A webserver delivers web pages to a computer, in response to a request from a browser.
  3. A browser is a program used to search for and display web pages.
  4. Cookies are information files created when you visit a website and contain a unique, anonymous number. They are stored in the cookie directory of your hard drive and do not expire at the end of your session.